Refund policy

Refund Policy

All KansoDeck products are digital guides delivered as downloadable PDF files. Because a digital file cannot be returned once it has been downloaded, we do not offer refunds after the download link has been used.

That said, we want you to have a good experience. If any of the following happens, contact us at support@kansodeck.com within 14 days of your purchase and we will fix it or refund you:

- The file is corrupted or does not open.
- You received the wrong guide.
- You were charged more than once for the same order.
- You did not receive your download link.

Please include your order number (for example, #1001) so we can help you quickly.

Refunds, when approved, are issued to the original payment method. The time it takes to appear depends on your bank or payment provider.